Making the decision that you or your loved one need treatment can be quite an overwhelming and intimidating feeling. Rest assured, making the decision is one of the highest proclamations of love there is, as well as the first step in the right direction. Read below for information on our admission process.
- The phone call – call us or let us call you.
Our professional staff are available from Monday to Sunday to answer any questions you may have about our treatment process. Call us at 039 974 0119 or email us at firstname.lastname@example.org. We are also able to call you if you’d prefer.
- We do admissions 7 days a week.
Admissions are done by appointment only – please let us know when you’re coming. Medical aid cover or payment will need to be finalised before admission. This will all be discussed with you during the first phone call.
Please note: Members of a medical aid or hospital plan may be covered for up to 28 days of addiction treatment, subject to the terms and conditions of the medical aid provider. If you opt for cash fees we will require a transfer of funds before admission according to our 2020 rates.
- Get ready for your admission.
You’ll need to pack comfortable clothing and walking shoes. We provide comfortable lodging, linen towels, and breakfast, lunch, and dinner. Our menu is of a very high standard and dietician approved. At an extra cost of R1500pm, we cater for Halal or vegetarian.
Please note: Pack all your prescribed medication and any supporting medical documentation for our doctor and nursing team. We offer an on-site tuck shop that sells snacks, drinks and a weekly laundry service.
Please use this link to view our locations on Google Maps, or chat with us for step by step directions to our facility.
Depending on your location, we may be able to assist with transporting your loved one or yourself to our facilities, please discuss this option during your first phone call if you require assistance.
- The first weekThe first 7 days of treatment is the detox and orientation phase – once the COVID-19 test has been completed; each client undergoes medical and clinical evaluation, detoxification protocol, screening and assessment, treatment planning, consultation with doctor, social worker, clinical psychologist and counselling team. Work begins on the 12 Step programme, individual and group counselling, client education groups and recovery workshops. Clients also do mild exercise – yoga and aerobics once per week.